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HeartBrand® Beef Shipping Info

Get excited! Deliciousness is traveling from our ranch to your table!

Below you will find detailed information regarding HeartBrand Beef shipping policies.

  • We ship exclusively with UPS due to their outstanding service and unsurpassed reliability. Packages will arrive within 1-3 business days from the time of shipment. We ship Monday thru Wednesday unless it is a scheduled UPS holiday.

Important: All shipments require a physical street address (unfortunately we cannot deliver to PO Boxes).

*HeartBrand Beef is not responsible for damage due to incorrect or incomplete shipping addresses. Please be sure to double-check all addresses.

Shipping Rates

Our steaks are individually vacuum-packed and flash frozen at the peak of aged tenderness then packed in a reusable insulated container containing ice packs.

Your products may arrive completely frozen or thawed and cool to the touch. If you are wanting to cook your products for a particular date, we suggest having your package arrive a few days in advance to allow the products to properly thaw in the refrigerator.

  • All packages, except gift certificates, are delivered within 1-3 days from the time of shipping.
  • For orders $300+ in the U.S., free shipping will automatically apply.
  • For orders $200+ to Texas residents when the shipping address is located in Texas, free shipping will automatically apply.
  • For all other orders $100+, the shipping cost will be $35 within Texas or $45 for all orders within the continental United States. For all other orders under $100, a $25 shipping fee will apply.
  • HeartBrand Beef ships to all physical addresses in the continental United States. We cannot ship to PO Boxes.
  • All orders are shipped with ‘No Signature Required’.

Shipping Times

Orders placed before midnight will be shipped the next available shipping day. We ship Monday – Wednesday.

  • Orders received on Thursday through Sunday will ship the following Monday.
  • Orders on Monday, Tuesday or Wednesday before 10:00 AM CST will ship same day.
  • Orders after 10:00 AM CST will ship the following day.

Please call 1-877-AKAUSHI or email customerservice@heartbrandbeef.com for additional information.

Return Policy

Due to the perishable nature of our product, we can not accept returns.

Refund Policy

The following reasons are covered under our policy:

  • Damaged items (unrelated to carrier)
  • Missing items

Please contact us with any issues with your order. Resolutions to reported issues may include replacement of the product in question, credit towards your next order or a partial/full refund.

Still Have Questions?

We’re here to help. Contact our team anytime for tips, prep advice, or more info about our Shipping Policies.