Welcome to HeartBrand Beef's shipping information. Below you will find detailed information regarding HeartBrand Beef shipping policies.
We ship exclusively with UPS due to their outstanding service and unsurpassed reliability. Packages will arrive within 1-3 business days from the time of shipment. We ship Monday thru Wednesday unless it is a scheduled UPS holiday.
Shipping Rate Information
Our steaks are individually vacuum-packed and flash frozen at the peak of aged tenderness then packed in a reusable insulated container containing ice packs. Your products may arrive completely frozen or thawed and cool to the touch. If you are wanting to cook your products for a particular date, we suggest having your package arrive a few days in advance to allow the products to properly thaw in the refrigerator. All packages, except gift certificates, are delivered within 1-3 days from the time of shipping. Customer will be charged a minimum fee of $25 per meat order or 25% of the order for orders over $100.00. HeartBrand Beef ships to all physical addresses in the continental United States. We cannot ship to PO Boxes. All orders are shipped with ‘No Signature Required’.
Important: All shipments require a physical street address (unfortunately we cannot deliver to PO Boxes). * HeartBrand® Beef is not responsible for damage due to incorrect or incomplete shipping addresses. Please be sure to double-check all addresses.
Our Return Policy
Due to the perishable nature of our product, we can not accept returns.
Our Refund Policy
The following reasons are covered under our policy:
- Damaged items (unrelated to carrier)
- Missing items
Please contact us with any issues with your order. Resolutions to reported issues may include replacement of the product in question, credit towards your next order or a partial/full refund.
Still have questions about our shipping policy? Please send us a message by visiting our contact page.
HeartBrand Beef Shipping Times
Orders placed before midnight will be shipped the next available shipping day. We ship Monday – Wednesday.
|Orders received by 10:00 AM CST will ship Today!||Orders received by 10:00 AM CST will ship Today!||Orders received by 10:00 AM CST will ship Today!|
|Orders received today will ship Monday||Orders received after 10:00 AM CST will ship on Tuesday||Orders received after 10:00 AM CST will ship on Wednesday||Orders received after 10:00 AM CST will ship on Monday||Orders received today will ship Monday||Orders received today will ship Monday||Orders received today will ship Monday|
|Please call 361-865-2121 or email email@example.com for additional information.|