Our Next shipping day will be 11/29th due to the Thanksgiving Holiday! We ship Monday, Tuesday, and Wednesday of each week. Orders placed after 10:00 am CST will be processed the next available shipping day.

Why Akaushi

Shipping

Welcome to HeartBrand Beef's shipping information. Below you will find detailed information regarding HeartBrand Beef shipping policies.

We ship exclusively with UPS due to their outstanding service and unsurpassed reliability. Packages will arrive within 1-3 business days from the time of shipment. We ship Monday thru Wednesday unless it is a scheduled UPS holiday.

Shipping Rate Information

Our steaks are individually vacuum-packed and flash frozen at the peak of aged tenderness then packed in a reusable insulated container containing ice packs. Your products may arrive completely frozen or thawed and cool to the touch. If you are wanting to cook your products for a particular date, we suggest having your package arrive a few days in advance to allow the products to properly thaw in the refrigerator. All packages, except gift certificates, are delivered within 1-3 days from the time of shipping. Customer will be charged a minimum fee of $25 per meat order or 25% of the order for orders over $100.00. HeartBrand Beef ships to all physical addresses in the continental United States. We cannot ship to PO Boxes. All orders are shipped with ‘No Signature Required’.

HeartBrand Shipping

Important: All shipments require a physical street address (unfortunately we cannot deliver to PO Boxes). * HeartBrand® Beef is not responsible for damage due to incorrect or incomplete shipping addresses. Please be sure to double-check all addresses.

Our Return Policy

Due to the perishable nature of our product, we can not accept returns.

Our Refund Policy

The following reasons are covered under our policy:

  • Damaged items (unrelated to carrier)
  • Missing items

Please contact us with any issues with your order. Resolutions to reported issues may include replacement of the product in question, credit towards your next order or a partial/full refund.

Still have questions about our shipping policy? Please send us a message by visiting our contact page.

HeartBrand Beef Shipping Times

Orders placed before midnight  will be shipped the next available shipping day.  We ship Monday – Wednesday.

Shipping Table
SundayMondayTuesday WednesdayThursdayFridaySaturday
Orders received by 10:00 AM CST will ship Today!Orders received by 10:00 AM CST will ship Today!Orders received by 10:00 AM CST will ship Today!
Orders received today will ship MondayOrders received after 10:00 AM CST will ship on TuesdayOrders received after 10:00 AM CST will ship on WednesdayOrders received after 10:00 AM CST will ship on MondayOrders received today will ship MondayOrders received today will ship MondayOrders received today will ship Monday
Please call 361-865-2121 or email customerservice@heartbrandbeef.com for additional information.